Let's answer your Query
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
Yes, of course. Setting up an account is required to shop online. Creating an account is as simple as clicking on Login
WHAT ARE THE BENEFITS OF REGISTERING?
- Review past orders and track your orders
- Your account can be used to request a return
- Keep your address details for next time
IS MY PERSONAL INFORMATION KEPT PRIVATE?
We keep your personal information private and confidential, and we won't share it with anyone. You can read our full Privacy Policy for more info.
I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
Please follow the instructions on the SIGN IN page if you have forgotten your password. We are unable to email your old password for security reasons.
DOES THE COLLECTIVE SHIP TO MULTIPLE ADDRESSES?
We can only deliver to one address per order. We suggest that you place a separate order for each destination if you wish to send your purchases to more than one address.
HOW CAN I TRACK MY ORDER?
Once your order is dispatched, you'll get an email with your bill number. When you sign in to your account and select My Account, you can also track your delivery.
HOW DO I RETURN AN ITEM?
It's easy to return stuff. If you don't like it, you can return it within 15 days. Just go to MY ACCOUNT and place a request. Our team will pick up the item from the delivery address and refund you. See our Return Policy for more info. Refunds on discount products will be through Collective credit points only.
I'M HAVING TROUBLE MAKING THE PAYMENT?
Technical reasons like bank downtime, extended time lapse, etc. can cause this. We recommend trying again. Let us know the garments you'd like to order, your preferred size, and your pin code if the problem persists. We'll send you a payment link once we get your request
DO YOU OFFER REVERSE PICKUPS?
No reverse pick-ups. Any returns or exchanges are on the customer. Don't forget to mention your order number on the parcel when you send us your order. All potential communication lags will be avoided.